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The service level agreement why its needed in an outsource

By admin, on June 10th, 2009

Creating a robust service level agreement is an essential task in an outsourcing transition – without one in place you have no idea of how you are performing in achieving the benefits. Of importance when creating a contract and SLA is to get all the right points down on paper so that there is no confusion in the future as to what was said or promised.

June 10th, 2009 | Tags: | Category: outsourcing | Leave a comment

Stress From Outsourcing can kill – we need to manage those staying as well

By roymogg, on June 10th, 2009

Stress From Outsourcing can Kill
I was struck by the similarity in the situation when people are laid off during redundancies and the stress caused by the move from one company to another during outsourcing – it strikes me that this is an under researched area and something we as managers should pay more attention to.
Pioneering [...]

June 10th, 2009 | Tags: , | Category: outsourcing | Leave a comment